Whilst care is taken to provide an accurate colour representation of the artwork, there may be some variation between the colour on screen and the actual image.
The copyright of each artwork remains with the artist, RACHEL BOTTOMLEY, and may not be reproduced by anyone without the permission of the artist.
RACHEL BOTTOMLEY, or companies on her behalf, reserves the right to produce and sell prints of each artwork in the future.
RACHEL RECOMMENDS THAT original art IS FRAMED with UV protective glass and never hUng in direct sunlight.

DELIVERY

Original Artwork will be carefully wrapped and packaged and sent out via INSURED AND TRACKED DELIVERY from the uk.
Please take care when unwrapping ORIGINAL artwork as oils can transfer to the tissue paper and then smudge back onto the artwork when you re-wrap it. To avoid this happening, rachel recommends keeping it sealed until it is framed.
please allow up to two weeks for uk delivery and up to three weeks for international delivery.
For international deliveries local customs duties and charges may apply. these are not included in the cost and are to be settled by the purchaser if applicable.
i currently offer shipping to europe, USA and canada. If your country is not listed please contact me and i will try to arrange at a reasonable cost.

RETURNS

Please CONTACT RACHEL if there are any issues once you’ve received an order.
The sale of all personalised and bespoke / commissioned items is final and these products are non-returnable.
framed ARTWORK IS custom made to order and therefore non-returnablE.
for Non-bespoke/commissioned items, Refunds or exchanges are only eligible for products that have arrived back unused and in their original condition. Customers must email rachelbottomleyuk@gmail.com with the intent to return within 3 days of receiving the item. Items must be returned within 14 days of originally receiving the item. Refunds will be made via the original payment method minus the original shipping costs. Customers are responsible for return shipping costs and so a trackable service with insurance is recommended
In the unfortunate event your artwork arrives damaged, please email me within 3 days and save the original packaging. In the email, please include photos of the GOODS and packaging. Items must be returned within 14 days of original receipt.